Online Bill Payment - Frequently Asked Questions (FAQ's)


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  • 1. What if I have questions on my bill?

    If you have questions regarding your bill, please call 800-472-1483, Monday through Friday, 8 am to 6 pm. Please have the patient's name and account number prior to calling. You can also email your questions to mvhcustomerservice@monvalleyhospital.com and a customer service representative will respond.
  • 2. Will MVH bill my insurance?

    As a convenience to our customers, MVH will bill for inpatient services, outpatient services and all Emergency Department Services providing we have all the necessary and pertinent information on file. During our registration process, demographic and insurance information will be obtained. It is very important to give accurate and up-to-date information so that the insurance company can pay your claim. On occasion, it may be necessary for you to contact your insurance carrier or supply additional information to our billing department to expedite payment of your claim.
  • 3. When will my secondary insurance be billed?

    As a convenience, we will bill secondary insurance carriers. This will be done after the primary insurance processes their portion of the claim.
  • 4. Why was my visit to the Emergency Department so expensive?

    Our Mission to enhance the health of the residents of the mid-Monongahela Valley requires us to be available 24 hours a day, 7 days per week and 365 days per year. We are prepared to treat everything from fevers to infections, to chest pains and broken bones, and in the event of an area disaster, we are organized and equipped to meet a variety of emergent health care needs. We anticipate treating 100 patients per day, thus treating over 30,000 patients per year. For these reasons, we believe you should feel confident the services and care you receive at our facility will be second to none. We are dependable and always here for you and your loved ones. We will remain prepared to serve your emergent needs at any time.
  • 5. Why did I receive separate bills from the radiologist, anesthesiologist and emergency department physician?

    You will receive bills from other physicians who were consulted during your stay. Anesthesiologists, radiologists, emergency department physicians, pathologists, radiation oncologists and cardiologists will bill you separately for their professional services, as they are not hospital employees. Click here for a link to the most frequently used physician groups.
  • 6. My insurance gave an "Authorization" for the services, why are you billing me?

    An "Authorization" gives authorization from your insurance carrier for you to receive services as prescribed by your physician. An "Authorization" is not a guarantee of payment for services. For specific answers relating to your plan and coverage, please contact your insurance carrier directly.
  • 7. How can I make a payment?

    • Make a payment by mail:
        Monongahela Valley Hospital, Inc.
        Attn.: Insurance Office
        1163 Country Club Road
        Monongahela, PA 15063

    • Make a payment in person:
        Monongahela Valley Hospital
        Discharge Desk
        1163 Country Club Rd.
        Monongahela, PA 15063

    • Make a payment online using a credit card:

  • 8. What forms of payment do you accept?

    We accept cash, check and credit cards (MasterCard, Visa and Discover).
  • 9. Can I pay my bill over the telephone?

    We will accept credit card payments over the phone by calling 877-365-5236.
  • 10. Can I make payment arrangements?

    You can make payment arrangements by contacting our representatives between the hours of 8:00 am and 6:00 pm at 877-365-5236.
  • 11. I am in need of financial assistance for payment of my bill; who do I contact?

    Call 724-258-1198. Our financial counselors will assist you in applying for Medicaid or will give you advice on how to proceed. They can also review your financial status to determine if you qualify for our MVH Care program.
  • 12. How do I receive an itemized statement of my charges?

    To receive an itemized statement, please call 877-365-5236 during the hours of 8:00 am and 6:00 pm, or email your request to mvhcustomerservice@monvalleyhospital.com.
  • 13. I believe I am due a refund on my account; who do I contact regarding a refund check?

    Please contact our representatives during the hours of 7:00 am and 5:00 pm, at 724-258-1223. We will be happy to assist you by reviewing your account(s). If a refund is due, it will be processed promptly.
  • 14. What is a health insurance deductible?

    The health insurance deductible is the amount you, the insured, have to pay prior to your insurance company issuing out any benefit payment(s).
  • 15. What is a health insurance copay or copayment?

    A health insurance copayment is a payment made by you, the insured, each time a visit is made to their health care provider. The copayment varies depending on your insurance and the service received, i.e., office visit, specialist visit or emergency room visit.
  • 16. What is coinsurance?

    Coinsurance is a sharing of medical costs between the client and the insurance company. Coinsurance amounts are generally percentages, i.e., 90/10, 80/20, 70/30 and so on. Most common is 80/20. With coinsurance, the insurance company will cover 80 percent of the medical expenses after deductible and the insured will cover the other 20 percent of the medical expenses after deductible.