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Monongahela Valley Hospital Scores Above Average in National Quality Survey

Note: The Centers for Medicare and Medicaid Services created Hospital Compare, a consumer-oriented website that provides information on how well more than 4,000 Medicare-certified hospitals across the country provide recommended care to their patients. Consumers can visit www.medicare.gov/hospitalcompare/search.html. When the "Find a Hospital" screen is displayed, type in a ZIP Code or optional hospital name. A list of hospitals within 25 miles of the selected ZIP Code or facility will appear and visitors to the site can select which hospitals they wish to compare.
(August 4, 2014 - Carroll Township, Pa.)

Think back to the last time that you were sick in bed. What did you want? A bowl of chicken soup? Your mother's comforting care? According to the Hospital Consumer Assessment of Healthcare Providers and Systems' (HCAHPS) Survey of Patients' Hospital Experiences, when people are in the hospital, they want prompt pain management; effective communication with their doctors and nurses; as well as clean and quiet rooms - and Monongahela Valley Hospital (MVH) is delivering that high level of care. In fact, the survey reports that MVH scores are at or above the national and state averages in each of the survey's categories. Additionally, in comparison to other hospitals in the region, MVH ranks significantly higher in eight of those 10 categories.

"The culture at Monongahela Valley Hospital is one where every person who walks through our doors is treated as though he or she is a member of our own families," said Louis J. Panza Jr., MVH's president and CEO. "Patients and their families recognize and appreciate our commitment to providing excellent care. Our outstanding physicians, state-of-the-art facilities and innovative therapies initially attract people to our hospital, and the expert and compassionate care that they receive keeps them coming back."

The HCAHPS Survey of Patients' Hospital Experiences is a nationally standardized tool that measures patients' perceptions of care. The Centers for Medicare and Medicaid Services and the Agency for Healthcare Research and Quality created the survey to provide consumers with information that might be helpful in choosing a hospital. It asks discharged patients 27 questions about their recent hospital stays. Patients are asked to rate the frequency of events during their care using "never, sometimes, usually and always."

Highlights of the Survey include:

  • 86 percent of MVH's patients reported that nurses "always" communicated well compared to the national and state averages of 79 percent.
  • 86 percent of the Hospital's patients indicated that their doctors "always" communicated well compared to the national and state averages of 82 percent and 80 percent respectively.
  • 76 percent of the respondents said that they "always" received help as soon as they wanted which is significantly higher than the national and state averages of 68 and 67 percent respectively.
  • 76 percent of MVH's patients reported that their pain was "always" well controlled which is higher than the national average of 71 percent and the Pennsylvania average of 70 percent.
  • 68 percent of patients responded that MVH staff "always" explained about medicine before giving it to them compared to the national average of 64 percent and the Pennsylvania average of 63 percent.
  • 83 percent of the respondents said that at MVH their rooms and bathrooms were "always" clean compared to the national and state averages of 73 percent.
  • 64 percent of patients said that the area around their rooms at MVH was "always" quiet at night compared to the national average which was 61 percent and the Pennsylvania average which was 54 percent.
  • 86 percent of the respondents said that "yes," they were given information about what to do during their recovery at home which is higher than the national average of 85 percent and equal to the state average of 86 percent.
  • 75 percent of patients gave MVH a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) compared to the 71 percent average of patients nationally who rated their hospitals 9 or 10s and 69 percent average in Pennsylvania.
  • 71 percent of patients reported "yes," they would definitely recommend MVH, which is equal to the national average of respondents and higher than the 70 percent average in Pennsylvania who would recommend their hospitals.

According to Mr. Panza, patients report positive experiences at Monongahela Valley Hospital because practically every staff member and physician they encounter has a positive, service-oriented attitude.

"Seven years ago, before we started our successful 'Journey to Excellence' program, we asked ourselves, 'Is being good, really good enough?' The people who come to Monongahela Valley Hospital for care deserve the best so that's why we strive to deliver our very best to every patient every day," said Mr. Panza.

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